Welcome to my website, www.helenaryan.com.au is owned and operated by Helena Ryan, ABN: 60 491 876 358.
If you have any questions or need further information, please contact me on firstname.lastname@example.org
Here are my contact details if you have any concerns or would like to get in contact with me.
PO Box 1666
Toombul Qld 4012
Phone: 0421 150 325
This website and the products and services offered are in compliance with Australian Consumer Law.
This page sets out the Terms and Conditions you need to be aware of when using this website. Please take a moment to read them, as they set out your important rights and obligations and mine so that we both know where we stand.
When you visit my website, and use my services offered, you agree that you are over the age of 18 and willing to be bound by these Terms and Conditions. If you don’t accept this agreement, you should not continue to visit this website or purchase from me.
On this website you will find blogs containing information about ancestral reading, healing and clearing.
Services offered are free and paid services, including 30 minute Free Compatibility Conversation, V.I.P. Full Ancestral Clearing, Single One-Off Session, Ancestral Map, videos, YouTube clips and links, hints and tips about clearing ancestral lineage. This information is provided solely for education and personal development.
My Rights and Responsibilities
I take lots of care to provide valuable information but I cannot be responsible for the use that you make of that information or the actions you take as a result of the information you use. You use this information at your own risk. There is no professional relationship formed between us unless you explicitly choose to work with me by purchasing my services. If you choose to only access and utilize the free information, I cannot provide any guarantee of fitness of purpose and I have no responsibility for any problems, issues, disputes or financial losses that arise as a result of your use of the free programs.
Please be aware that the information I provide is generalized and not a substitute for specialist advice tailored to your individual circumstances. Please understand that generalised healing information is never a substitute for specialist advice tailored to your personal situation.
I may modify this information provided on this website at any time, including altering or deleting it without notice.
Any testimonials and promised results I may display on this website are based on my experience and those of my previous clients. They are not guarantees that anyone else will achieve the same results.
You are to use common sense and take responsibility for your own health, safety and well-being. These programs are not a substitute for any medical or mental health care you are currently gaining treatment for. Seek medical advice from your medical or mental health professional before altering or stopping any treatment you have or before undertaking any of these programs, audios or advice from blogs.
Do not use any of the programs or meditations while driving or under the influence of alcohol, prescription drugs or illegal drugs. Do not use any of these programs when experiencing heightened states of stress or under extremely emotional situations.
Contact me if you have questions or doubts about the suitability of any of these programs.
I am not responsible for any viruses or any other damage which might occur as a result of downloading material from my website.
I am not responsible for any of the content of any of the external links that are linked to my website.
You have permission to record Ancestral Reading and Healing Sessions and including the Ancestral Discovery Session only. No other sessions are to be recorded. No recordings are to be shared around with others or posted onto any social media or on-line platforms.
The "Identifying If It Is Ancestral Or Not" contains an audio and workbook. The program has been created with the upmost care and it’s intended use is for you to use on your own to guide you to identifying the patterns you have inherited from your family line. This program is intended to fulfill the “what” component and only designed to identify them so you become aware of them.
Should strong emotions arise up, past childhood memories or traumatic or challenging emotions, you are responsible to seek assistance. If you do experience heightened emotionally states from this program, please contact me to arrange a time and I am responsible to ensure I find a time as soon as possible, that works within both our schedules to support you. You can arrange a paid one-on-one session with myself or your preferred specialist care provider. There is no professional relationship between us by only using this program.
In order to fully clear your Ancestral Lineage and clear the issues relating to you what you have uncovered, please contact me to purchase an upgrade to my one-on-one services. It is condition of this product that I am not held responsible for any actions or decisions you make as a result of your use of this product. You use this program at your own risk and I have not responsibility for any problems, issues, disputes or financial losses that arise as a result of your use of this program.
The content of this website is protected by copyright. You are welcome to share my work, Facebook posts, opt-in and blogs as long is it is linked back to my website or Facebook page.
Costs of services are listed in Australian Dollars only.
Payment can be taken by:
- PayPal (my preferred method)
- Credit Card
- Direct Debit
There is an 8 month expiry date on the VIP Program from the date of the first session.
When a booking is made via my on-line calendar, you will automatically be directed to PayPal and an invoice will be issued via PayPal. If you require a formal invoice for taxation purposes or bookkeeping purposes, please email me and I will send you an invoice. Invoices are issued by Xero.
If you want to pay via another form, the Xero invoice will give you the option to pay vai PayPal or Direct Debit. Credit card payments will be taken at the beginning of our session. International clients will be charged a $5 processing fee for credit card to cover the bank fees associated with international credit card purchases.
Services are delivered via Skype, Zoom and Telephone (Australia only).
No 1:1 services are offered face-to-face.
Workshops are offered in group face-to-face format.
Payment Plans for the V.I.P. Full Ancestral Clearing are offered with fortnightly payments via PayPal. Upfront payment options is available.
If you are partically way through one of these programs and are unable to go ahead or change your mind, the process is as follows.
First step is to have a 30 minute session over Telephone, Zoom or Skype to see if we can work out a way in which you can continue the program and the payment. Within 2 working days of the meeting you are required to provide written notice if you wish to terminate the program.
A refund or payment notice will be issued from here. If you engage in the programs and have used time ahead of when payment is due, you are responsible to pay for all of the time you have used, charged at $150 / hour plus a one off $50 administration fee for the calculation. I will calculate this and provide you with the calculation notice plus whether you will be receiving a refund or whether an invoice will be issued. PayPal links will be cancelled at this point. A refund will be issued within 7 days of the calculation being notified and payment of invoice is to be paid in full within 7 days of the invoice being issued. It is your reasponability and agreement that payments be made within the agreed time frames.
If you change your mind about purchasing any of the services offered on my website, I offer a full refund if you notify me in writing (letter or email only) within 7 days of making the payment and as long as you have not had any sessions with me. If you have had sessions with me, the refund will be calculated less the time used at a rate of $180 AUD / hour and less a $50 administration fee. You must immediately delete or destroy any copies of the paperwork and workbook, or any recordings you may have, that we have used together in whatever format you have it.
After 7 days you are not entitled to a full refund if you change your mind. Please contact me to discuss any problem you have with any of the services and I will attempt to negotiate a win/win solution with you.
A refund will not be given after the services have been fulfilled, that is, a session has been completed and you then request a refund after the service has been provided.
Minor problems occur when the workbook, content, downloads or web links are not accessible or able to be opened. It is considered a minor problem when Zoom or Skype aren’t working properly and we are required to utilize the Telephone to complete our session.
It is a major problem if you are unable to find a time within my schedule to work with me one-on-one. My office hours are provided within this document and located on my website here: http://helenaryan.com.au/contact-us/.
You are welcome to comment on blogs or Facebook posts and I reserve the right delete or remove comments from any of my social media and blog without warning and for any reason. I reserve the right to delete you from Facebook page for any reason without warning.
Jurisdiction & Dispute Resolution
Place of business is Queensland, Australia. This website and Terms and Conditions are subject to the governing law of Queensland.
If you have any issues or complaints about any of the products or services, including free and paid services, I agree to make a genuine effort to find a win/win solution and resolve these complaints through negotiation and discussion.
If we are unable to reach a win/win or agree on a solution within 21 days, we agree to proceed to mediation with support from an accredited mediator. If we cannot agree on who will be our mediator within another 21 days, the mediation is to be conducted by a person appointed by the Chair of Resolution Institute (CAN 008 651 232) of 13-15 Bridge Street, Sydney NSW 2000, Telephone 02 9251 3366, email email@example.com) from the Queensland – Brisbane chapter.
It is a condition precedent to the right of either of us to commence litigation that we first offered to submit the dispute to mediation. Litigation is to be considered the last resort and may not be commenced until the opinion of an independent meditation have been exhausted.